Privacy statement

Last updated: 18 May 2022

Welcome to Starboard.

It’s important to us that you know all about the personal information we collect and store about you, what we’ll do with that information, and with whom we may share that information. That’s what this privacy statement is all about.

This privacy statement applies to our interactions with you or otherwise in connection with our services, including our platform.

Please read this privacy statement alongside our terms of use, which tells you all about what you agree to when you use our services and our platform.

We may make changes to this privacy statement from time to time by publishing an updated version of this statement on our website.

1. All about us

We are Xerra Earth Observation Institute Limited (‘Xerra’), a company incorporated in New Zealand (company number 6287139). Our registered office is at 17a Brandon Street, Alexandra 9320, New Zealand. When we say ‘we’, ‘us’ or ‘our, we’re talking about Xerra.

We collect, hold, use, and disclose your personal information in accordance with New Zealand privacy law.

If you have any questions once you’ve read this statement, then please get in touch. You can contact us by going to the ‘Talk to us’ section of our website or by sending an email to our Privacy Officer at privacy@starboard.nz.

2. Information we collect from you

We may collect the following information from you when you use our platform or otherwise interact with us:

Information collected When it’s collected Why it’s collected
Your name, email address, and the name of your organisation When you provide it to us, for example, when you interact with us So we can provide our services to you, including by helping you and/or your organisation to subscribe to our services
Your IP address, information about how you interact with our services, and your location information When you use our services, including our website and platform So we can provide our services to you and improve our service offering by better understanding how our users interact with our website, platform, and services
All personal information we collect about you, including the above The circumstances described above and otherwise during your interactions with us For the other purposes set out in paragraph 6 of this privacy statement

You don’t have to provide us with your information. But if you choose not to, then we may be unable to provide you with our services.

3. Information others give us about you

We may receive your personal information from third-party websites or services, including through our use of Google Analytics.

The collection and use of your information, and disclosure of your information to us by a third party will be subject to that third party’s terms and policies.

4. Information you give us about other people

We may collect information about someone else from you, if you provide that information to us. By providing us with someone else’s personal information, you confirm you have that person’s authority to share their information with us. You also confirm that you’ve taken steps to ensure that person knows that their information may be used and disclosed by us for the purposes described in this privacy statement.

5. Cookies

Cookies are pieces of information that are automatically downloaded to your computer or mobile device when you use a website.

We use cookies for a few different reasons. Cookies make it easier for you to use our website and services in future visits (for example, by remembering who you are so you don’t have to keep signing in to your user account). Cookies also help us to monitor traffic and personalise our service offering to you.

Sometimes, we use cookies to collect information about you as described in this privacy statement.

6. Other uses

We’ve outlined the specific ways that we’ll use your information in paragraph 2.

We might also use your personal information to:

  • verify your identity;
  • contact you, respond to your queries ,and communicate with you;
  • assist our software to function and help us to debug or fix software problems;
  • support you in using our services and to provide you with important notices and information about our services;
  • develop new products and services and improve the functionality of our services, including testing new or modified functionality;
  • provide you with other information (including promotional material, news, and event information) if you agree to receive such information;
  • as otherwise permitted or required by applicable law.

7. Sharing your personal information

We’ll only share your personal information in the way described in this privacy policy, or if New Zealand privacy law says it’s fine to do so.

We may share your personal information to:

  • regulatory authorities, including the Police, if we’re required by law or if the relevant authority has requested that we provide them with assistance, including for the investigation, detection, and/or prevention of a crime;
  • our professional advisors, contractors, service providers, business associates, and others who have agreed to treat your personal information in accordance with this privacy statement;
  • our service providers (for example, providers that help us with data hosting and processing, software development, and managing our communications with you and others) for the purposes of delivering our platform, website, and services;
  • any person considering acquiring an interest in our business and/or assets; and/or
  • any other person where we are permitted or required to do so by New Zealand law.

8. Holding your personal information

We hold your personal information using equipment (such as servers) controlled by us, or by our service providers on our behalf.

We’ll only hold your personal information for so long as is necessary for the purposes described in this privacy statement and/or for so long as we’re required or permitted by New Zealand law.

9. Your rights of access and correction

Under New Zealand privacy law, you have the right to:

  • request access to the personal information we hold about you; and
  • request that we correct the personal information we hold about you.

It is important to us that the personal information we hold about you is accurate, complete, and up to date. To help us ensure that’s the case, please get in touch with us if we need to make changes to your information.

If you’d like to make a request or otherwise update us about your information, please send an email to our Privacy Officer at privacy@starboard.nz.

When you make a request, we may need to obtain personal information from you to identify you and check that you are who you say you are.